Accessibility Statement

CrownSync LTD is committed to making all of our websites and applications accessible to everyone, in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We believe accessibility is a legal obligation, a commercial responsibility, and the right thing to do — particularly given that many of our users work in regulated sectors where accessibility compliance is expected of their suppliers.

This statement applies to all CrownSync services: crownsync.uk, ce.crownsync.uk, and pb.crownsync.uk.

Compliance Status

All CrownSync websites aim to be fully compliant with WCAG 2.1 Level AA. We have addressed all known issues identified in our most recent audit. We continue to test regularly and welcome reports of any issues we may have missed.

What We Have Done

We have implemented the following accessibility measures across all CrownSync services:

All images have descriptive alt text or are marked as decorative with aria-hidden
All pages have a descriptive, unique page title
All pages use the correct HTML language attribute (lang="en-GB")
All pages include appropriate landmark regions including main, nav, and footer
Interactive elements include visible focus indicators
A skip-to-main-content link is available on all pages for keyboard users
Colour is not used as the sole means of conveying information
All form inputs are labelled
The sites are navigable by keyboard throughout
Authentication is handled by our self-hosted identity provider and does not require cognitive puzzles or CAPTCHAs
The prefers-reduced-motion media query is implemented — users who enable reduced motion in their OS settings will have animations suppressed
External links that open in a new tab include a visually hidden screen reader warning "(opens in a new tab)"
Data tables include scope="col" on column headers and visually hidden captions where appropriate
Section elements use aria-labelledby to reference their visible headings, enabling screen reader users to navigate by landmarks
Interactive call-to-action elements use valid <a> elements styled as buttons rather than nested <button> inside <a> patterns
Dark mode is available via class-based toggle, designed to meet the same contrast requirements as the light theme
Colour contrast meets WCAG 2.1 AA minimum ratios (4.5:1 for normal text, 3:1 for large text)

Standards

We target conformance with:

WCAG 2.1 Level AA
The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (where applicable)
The Equality Act 2010 — reasonable adjustments for disabled users

Testing

We test accessibility using:

Automated testing with axe-core and Lighthouse
Manual keyboard-only navigation testing
Screen reader testing (NVDA, VoiceOver)
Colour contrast analysis using WebAIM tools
Reduced-motion testing with operating system settings

Known Limitations

We are aware of the following areas where accessibility may be limited:

PDF exports (Playbooks): Generated PDFs are primarily visual documents. While they contain text content, they may not be fully screen-reader accessible. We recommend using the on-platform view for the best accessible experience.
Third-party authentication: Some authentication flows are provided by Authentik and may have their own accessibility characteristics outside our direct control.

If you discover an issue we have missed, please contact us at [email protected].

Requesting an Accessible Alternative

If you experience difficulty accessing any part of our websites or need content in a different format, please contact us:

Email: [email protected]
Subject line: “Accessibility feedback”
Response time: We aim to respond within 2 business days

We will work with you to provide the information you need in an accessible format.

Enforcement

The Equality Act 2010 requires organisations to make reasonable adjustments to ensure disabled people can access their services. If you are not satisfied with our response, you may contact:

Technical Information

CrownSync services are built using Next.js with server-side rendering, Tailwind CSS, and shadcn/ui components. The authentication layer is provided by a self-hosted Authentik instance. All data, including authentication, is stored on Hetzner infrastructure in the European Union.

Technologies used:

HTML5
CSS (Tailwind CSS)
JavaScript (Next.js / React)
WAI-ARIA attributes where applicable

Statement Details

This statement was prepared on: 29 March 2026
This statement was last reviewed on: April 2026
Next scheduled review: July 2026
Statement applies to: all CrownSync services (crownsync.uk, ce.crownsync.uk, pb.crownsync.uk)

End of Accessibility Statement

CrownSync LTD — Company No. 15464490 — ICO Registration: ZC109210